Privacy Policy

The data controller for this website is Earth Protex Global Inc., located at 1055 West Georgia St., Suite 1500, Royal Centre, Vancouver, BC V6E 4N7, Canada. Related Earth Protex entities (Earth Protex Portugal (Porto, Portugal); Earth Protex China (Weifang, Shandong, China)) may assist with inquiries received through this site according to your region and the nature of your request.

Website: https://www.earthprotex.com

Depending on how you use the site, we may collect:

• Information you provide — such as your name, email address, organization, inquiry type, and message when you use our contact form; or your name, company, and email when you sign up for our newsletter.
• Technical and usage information — such as IP address, browser type, device type, referring URL, pages viewed, and approximate date/time of access. Our hosting and content-delivery providers may collect this automatically in server logs for security, performance, and troubleshooting.
• Information from third-party embeds — when you interact with embedded content (for example, Google Maps on our contact page), that provider may collect information under its own policies.

We do not intentionally collect sensitive personal information through this website, and we do not require you to create an account to browse public pages.

Contact and newsletter forms on this site open your email application with a pre-filled message addressed to us. The information you enter is transmitted through your email provider and is not stored in a website database by the form itself. Once we receive your email, we process it in our business systems like any other correspondence.

If you contact us without using the form (for example, by emailing us directly), we collect the information contained in your message.

We use personal information to:

• respond to inquiries and provide requested information;
• send newsletters or updates where you have asked to receive them;
• operate, secure, maintain, and improve the website;
• comply with law, enforce our terms, and protect our rights and users;
• pursue legitimate business interests, such as understanding aggregate interest in our materials and services, provided those interests are not overridden by your rights.

We do not sell your personal information.

If you are in the European Economic Area, the United Kingdom, or Switzerland, we process personal data on the following bases:

• Consent — when you submit the contact form after agreeing to this policy, or when you ask to receive marketing communications.
• Legitimate interests — to operate and secure the website, respond to business inquiries, and maintain relationships with existing contacts, where those interests are balanced against your rights.
• Legal obligation — where we must retain or disclose information to comply with applicable law.

You may withdraw consent at any time where processing is based on consent; withdrawal does not affect processing that was lawful before withdrawal.

This website is designed primarily as an informational site. We do not use advertising cookies or third-party analytics trackers on the pages reviewed for this policy at the time of the last update above.

Your browser may store strictly necessary or functional data (for example, to remember UI preferences). Third-party services embedded on our pages (such as map providers) may set their own cookies or similar technologies when you interact with them. Please review their policies for details.

For a full description of cookies on this site, see our Cookie Policy.

This site links to or embeds services operated by others, including:

• Google Maps — embedded maps and links on our contact page (Google Privacy Policy).
• Earth Protex applications and news — such as app.earthprotex.com, our catalogue, and news properties, which are governed by their own terms and privacy practices.

We are not responsible for the privacy practices of third-party websites. We encourage you to read their policies before providing personal information.

Earth Protex operates globally. If you contact us from outside Canada, your information may be accessed or stored in Canada, Portugal, China, or other countries where we or our service providers operate. Those countries may have different data-protection laws than your own.

Where required by law, we implement appropriate safeguards for cross-border transfers (such as standard contractual clauses or equivalent mechanisms).

We retain personal information only as long as needed for the purposes described in this policy, unless a longer period is required or permitted by law. Typical retention periods include:

• Inquiries and correspondence — for the duration of the relationship and a reasonable period afterward (often up to seven years for business records, unless a shorter period applies).
• Newsletter requests — until you unsubscribe or ask us to delete your details.
• Server logs — for a limited period defined by our hosting provider, generally between days and months.

We use administrative, technical, and organizational measures designed to protect personal information against unauthorized access, loss, misuse, or alteration. No method of transmission over the Internet or electronic storage is completely secure; we cannot guarantee absolute security.

Depending on where you live, you may have the right to request access, correction, deletion, restriction, portability, or objection to certain processing, and to withdraw consent where processing is consent-based.

To exercise these rights, contact us at hello@earthprotex.com. We may need to verify your identity before responding. We aim to respond within the time required by applicable law (for example, one month under UK/EEA GDPR).

If you are in the EEA or UK and believe we have not addressed your concern, you may lodge a complaint with your local data protection authority.

If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA), as amended by the CPRA, including the right to know categories of personal information collected, to delete personal information, to correct inaccurate information, and to opt out of “sale” or “sharing” of personal information. As stated above, we do not sell personal information. To submit a request, email hello@earthprotex.com. We will not discriminate against you for exercising privacy rights.

If you are in Canada, our handling of personal information is subject to applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) where it applies. You may contact us with questions or complaints at the address above; unresolved concerns may be referred to the Office of the Privacy Commissioner of Canada.

This website is not directed at children under 16, and we do not knowingly collect personal information from children. If you believe a child has provided us information, contact us and we will take appropriate steps to delete it.

We may update this policy from time to time. The “Last updated” date at the top of this page indicates when it was last revised. Material changes will be posted on this page; where required by law, we will provide additional notice.

For privacy questions or requests: hello@earthprotex.com

Postal address: Earth Protex Global Inc., 1055 West Georgia St., Suite 1500, Royal Centre, Vancouver, BC V6E 4N7, Canada

See also our Cookie Policy and Terms & Conditions.